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How quickly will I receive my order?

Two factors determine that:

How quickly are programs shipped?

We are very proud of our promptness in shipping. Normally, all products are on stock, ready for immediate shipment. If not on stock, we will make up an order as required, usually the same day. In any event, we normally ship the next day; okay, the next day that the post office is open.   Orders received by evening, are usually shipped out the following day. Once we deliver to the post office, it's up to the USPS on how quickly you receive your order. We've done our part!

How long does shipping take?

Naturally, that depends on where you live, and how the software is shipped. Programs within the United States will ship by either First Class Mail or Priority Mail. Priority Mail usually takes 2-3 days (so the USPS tells me), while First Class can be closer to a week. Shipping outside the United States is usually done by Global Priority Mail, which takes 5-7 days on average. Shipping to Canada or Mexico can also be by Air Mail, which seems to vary a lot, but you should probably figure 5-7 days. Another concern with shipments outside the U.S. is Customs; many countries will hold packages sent from abroad, potentially to collect import duty. Additional time may be required to account for that. You can contact your local postal office for more information.

Bear in mind that these are estimates. The actual time can be quicker, and only occasionally much longer. I like to tell the story (well, actually I don't like to) about a package I sent to New York by priority mail. When it hadn't arrived a month later, I sent a second one, also by Priority Mail. They both arrived the very next day!

For those ordering outside the United States, please check out the information at Import Duty and Customs.

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All HeavyMetal programs are developed by Rick Raisley of RCW Enterprises, and Copyrighted by RCW Enterprises. All rights reserved.
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