It is the mission of RCW Enterprises, and my personal
mission in particular, to constantly exceed the
expectations of our customers. We will accomplish this
by committing our time and our efforts to achieve the
highest levels of customer satisfaction, with
extraordinary emphasis on the creation of product value.
We realize that people can, like ourselves, be
impatient, and do our part to help by shipping our
products as quickly as possible.
We will design, develop, produce and market the very
finest possible software for the BattleTech
community, and to make sure that software is as
full-featured, trouble-free and user-friendly as
possible. We appreciate that we are in the unusual
position of developing products that we, ourselves, use
on a regular basis, yet will endeavor to develop that
software for all of the players of BattleTech, always considering that players'
requirements and desires.
Further, as service and product support are just as
important as the product itself, we will always take
great pains to respond to any and all inquiries in a
prompt, courteous and complete manner, and to assist
BattleTech players in general, and HeavyMetal software
users in particular, in any way possible.